Returns and refunds
If the fit is wrong, send it back. You have 30 days from delivery, and we would rather swap a frame than have you wear one that does not suit you.
30 days from delivery
Tell us within 30 days of receiving the order and we will arrange the return.
Condition
Items need to be unworn and in their original packaging, with the case and cloth, so they can be resold.
Prescription lenses
Lenses cut to your prescription are made for you specifically. If the power is wrong because of an error at our end we will remake them; a change of mind on lens type is treated case by case.
Refund method
Refunds go back to the original payment method. Card and UPI refunds take a few working days to appear.
How to start a return
Contact us with your order number and tell us what is wrong. We will confirm the return address and next steps. Please do not post anything back before hearing from us, so we can track it against your order.
Faulty or incorrect items
If we sent the wrong item, or a frame arrives damaged or faulty, that is on us: we cover return shipping and either replace it or refund it in full. Tell us as soon as you notice, with photographs if the damage is visible.
Warranty
Manufacturer warranties on designer frames are handled through the brand and vary by manufacturer. Contact us with your order number and we will tell you what applies to your pair and help you raise it.